SHIPPING & RETURNS
Packages delivered from evcpgh.com must be signed by an adult 21 years or older upon delivery.
In accordance with MA 940 CMR 21.00 and TX SB97, all packages from East Coast Vapes being shipped to addresses in Massachusetts and Texas will need to be sent “adult signature required”. FedEx and USPS offer this service, but they require the adult who signs for the package to be 21 years old. The person who signs for the package must be 21. You will not have to select anything special on the checkout page for this service. We’re handling that for you.
USPS and FedEx will make three delivery attempts. They’ll also leave notification and you can contact them to make arrangements for delivery or ask that they hold it at the post office or a FedEx depot for you to pick up there. If the package isn’t delivered, it will be sent back to us. We will re-ship your package upon request, but we will need to charge you for the shipping costs including the signature required surcharge.East Coast Vapes products are available to customers within the United States with U.S. shipping addresses. Deliveries are supplied by The United States Postal Service (USPS) or UPS.
Typically any order placed by 2 PM Eastern Standard Time is shipped the same day. Everything else is shipped the next business day. Once your order has been shipped, you will receive an email confirmation with an order tracking number and information on how to track your package.
All delivery issues should be addressed to your local post office.
RETURN & EXCHANGE POLICY
Due to the uncertainty of states declaring temporary state pauses, please note that once an order has shipped it cannot be called back. Please check with your local shipping hubs for receiving options should there be a disruption.